How much is shipping?
In the US, smaller items will typically come in at the $6 rate. Multi-item orders will get billed at $12, and large shipments may be larger still. Anything with glass will typically come in at a minimum of $12 because we package the heck out of it so it won't break and it won't fit in the smaller packages.
We're still learning the kinks in shipping charges in Shopify, so if we overcharge you on shipping, don't be shocked if we send you an email and offer you a refund or a coupon code on your next order.
Why is the shipping so expensive?
That's what it actually costs us. We're just starting out, so we don't have any ability to wrangle special shipping deals with big carriers like certain other websites. The goal is to do this once we are shipping sufficient volume and pass on the savings to you, our customer. We all gotta start somewhere!
PS: If it doesn't ACTUALLY cost us that, we will get you your money back - we are reasonable people.
Can I do a test order?
No thanks, we tested everything already. It works.
Is the coffee ground, or whole beans?
We'll give it to you either way, but if you don't specify, it will be ground.
What up with Big Fatty's products?
Big Fatty's is a local catering company in Denton, TX. They are only open Thursday through Saturday and they sometimes take breaks or vacations. If you order a product that we source from them, we will let you know of a delay on when the product will arrive and do our best to get it to you ASAP.
What coins do you accept?
We accept Bitcoin (BTC), Litecoin (LTC), Dogecoin (DOGE), Blackcoin (BLK), Dash, Ether (ETH), Netcoin (NET), Namecoin (NMC), Orbitcoin (ORB), Peercoin (PPC), Quark (QRK), StartCOIN (START), Sterlingcoin (SLG), Unobtanium (UNO), Vertcoin (VTC), Monero (XMR), NAVcoin (NAV) and Primecoin (XPM) - along with a few currencies we accept manually, which are listed down below. As new coins are added to Coinpayments, we will add them - this list may be out of date. You can always email us at eljefe at cryptomercado.com to inquire about your favorite currency.
Can I pay with cash?
Yes, we accept fiat as well - through Paypal or various other options. We'd prefer you pay with crypto, though, and we offer 1-2% discounts for doing so, because we get charged a lot lower fees. Also, cryptocurrency is fun and cool, check it out - contact us if you have questions!
Where do you ship to?
At this time, we only ship to the United States, Canada, New Zealand, and the UK.
Wait, I go to check out and it's asking me for money!
Sorry about that. Our shopping cart system is set to default to good old fiat and unfortunately it's going to stay that way for a while. Make sure to select Coinpayments when you go to check out and it'll be all easy-peasy from there.
I have a cryptocurrency I would like to use, but it's not listed on Coinpayments.
We also accept the following: CLAM and Synergy (SNRG). These coins are subject to change in the future, depending on what strikes El Jefe's fancy. Please contact eljefe at cryptomercado.com by email to discuss adding other coins or transacting in the coins listed above.
I have another question you didn't answer.
We want to hear from you! Email eljefe at cryptomercado.com already!